How to buy at PhotoFury: reviews, shipping, customs and warranty
Buying from a shop you do not know yet
Here is how buying at PhotoFury really works, with the small print up front: what happens from payment to delivery, what you pay and what you do not, and what you can do if something does not go as expected.
- 4.2/5on Trustpilot, 165 reviews (04/11/2026)
- €0customs charged on delivery for EU customers
- FreeEU shipping on orders from €100
- 1 yearcommercial warranty, extendable up to 3
Your order, step by step
From the moment you pay to the moment the parcel reaches you.
- You choose and payPay with Shop Pay, Google Pay, Apple Pay, Visa or Mastercard, American Express, UnionPay, PayPal or bank transfer. Payments are processed by Shopify and PayPal.
- We prepare your orderWe confirm and prepare the order. If you cancel before it is dispatched, cancelling is free.
- It travels to our logistics centre in SpainProducts ship from Hong Kong to our logistics centre in Spain, and we handle the import and customs clearance. Some products are already in Spain and leave sooner: see the Spain stock collection.
- It leaves for your homeWhen the order is dispatched you receive a tracking number by email, to follow it on the carrier's website.
- You receive itEstimated delivery: 8 to 15 working days from the moment you complete the order. It is an estimate, not a guarantee: customs, local postal services and unforeseen delays can change it.
Some customer reviews mention deliveries longer than the estimate. If your order takes longer than expected, write to us on WhatsApp (+34 645 423 596) or at info@photofury.com with your order number and we will look into it.
Customs and taxes: what you pay and what you do not
This is the question customers ask most, so here is the short answer.
Inside the EU: the price is final
The price you see is the price you pay. We handle and cover customs clearance and the import paperwork, so you are not charged customs or handling fees when the parcel arrives.
Canary Islands, Ceuta and Melilla have special conditions (shipping is €49).
Outside the EU: duties may apply
Import duties and taxes depend on your country's rules and are the customer's responsibility. Check with your local customs office before buying.
Tariffs are set by each country, not by us.
Shipping costs
- Continental EUFree from €100 · €9.90 below €100
- Denmark, Finland, Norway, Sweden and Malta€14
- Canary Islands, Ceuta and Melilla€49
- Azores and Madeira€69
- Rest of the world€69 flat rate
Warranty
Every product includes a 1-year commercial warranty from PhotoFury, extendable up to 3 years with an extension (bought separately). This commercial warranty does not limit the legal rights your country gives you as a consumer.
How it works: we handle the collection in Spain, and the repair is usually done at workshops in Spain or Europe depending on the fault. In exceptional cases it may be done in Hong Kong. See the warranty extensions.
Returns, with no small print
You have 14 calendar days from delivery to withdraw from your purchase.
The return goes to our warehouse in Hong Kong and the shipping cost is paid by the customer: it is an international shipment, from €49 plus 1.5% of the product value, transport and insurance included.
Cancelling before the order is dispatched is free.
If the product arrives defective or we made a mistake, tell us within 1 day of delivery and we will cover reasonable return costs after checking it.
Refunds are made within 14 days of receiving and checking the item, by the same payment method.
We say it before you pay because it is the condition that matters most to know.
What customers say
Public reviews on Trustpilot, an independent platform. Data checked on 04/11/2026.
- 5★64 %
- 4★24 %
- 3★5 %
- 2★2 %
- 1★5 %
The most valued: price. The most criticised: delivery times longer than the estimate in some orders and, in some cases, slow refunds. We prefer you read them before deciding.
Who is behind PhotoFury
PhotoFury is the trade name of IMPORT EXPORT GEFT 2014 HK LTD, a Hong Kong company with a logistics centre in Spain. We sell photography, video and audio equipment and smartphones, and have been doing so since 2018.
Registered address
706, 7F South Seas Centre, Tower 2, 75 Mody Rd, Tsim Sha Tsui, Hong Kong
Email info@photofury.com
WhatsApp +34 645 423 596
Frequently asked questions
Is PhotoFury a reliable shop?
It has 4.2 out of 5 on Trustpilot with 165 reviews, most of them positive (64% are 5 stars), and also criticism about long delivery times. The best approach is to read them and decide with that information (04/11/2026).
How long does delivery take?
8 to 15 working days from the moment you complete the order, as an estimate and not a guarantee. You receive a tracking number by email when it is dispatched.
Will I pay customs?
Not if you live in the EU: the price is final and we handle customs clearance. Outside the EU, import duties and taxes may apply according to your country and are the customer's responsibility.
How much does shipping cost?
Free in the continental EU on orders from €100 and €9.90 below that. Denmark, Finland, Norway, Sweden and Malta: €14. Canary Islands, Ceuta and Melilla: €49. Azores and Madeira: €69. Rest of the world: €69.
What warranty do the products have?
1 year of commercial warranty from PhotoFury, extendable up to 3 years. It does not limit your legal consumer rights.
Can I return a product?
Yes, within 14 calendar days of delivery. The return goes to our Hong Kong warehouse at the customer's cost, from €49 plus 1.5% of the product value. Cancelling before dispatch is free.
Which payment methods do you accept?
Shop Pay, Google Pay, Apple Pay, Visa, Mastercard, American Express, UnionPay, PayPal and bank transfer. If you pay by bank transfer you receive a 3% voucher for your next purchase.
How do I track my order?
When it is dispatched you receive a tracking number by email to follow it on the carrier's website.
Do you match prices?
If you find the exact product cheaper elsewhere, write to us with the details and we will review it and try to match it.
How do I contact you?
By email at info@photofury.com or by WhatsApp at +34 645 423 596.
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Last updated: 04/11/2026