General Terms and Conditions

Welcome to PhotoFury. Below are our comprehensive general terms and conditions, which apply to all purchases made through our online store. We aim to provide clear, detailed, and transparent information to ensure a smooth and trustworthy shopping experience for our customers, in compliance with Google’s guidelines and industry standards.

1. Company Information

• Legal Entity: Import Export GEFT 2014 HK LTD
• Commercial Name: PhotoFury
• Registered Address: 706, 7F South Seas Centre, Tower 2, 75 Moody Rd, Tsim ShaTsui, Hong Kong
• Contact Email: info@photofury.com
• Customer Service: Available to assist with any inquiries or issues, ensuring a positive shopping experience.

2. Products and Services

PhotoFury specializes in offering high-quality professional photography equipment, audio and video production gear, and smartphones tailored for content creation. Our carefully curated product range includes:

• Cameras: Top-tier cameras from leading brands, offering exceptional image quality and advanced features.
• Lenses: A variety of lenses for different photography styles and needs.
• Lighting Equipment: Professional lighting solutions for studio and outdoor shoots.
• Audio Recording Devices: High-quality microphones and audio recording equipment.
• Smartphones: The latest smartphones designed for content creation, equipped with powerful cameras and editing tools.

Our goal is to provide the best tools for professionals and enthusiasts alike, ensuring they have access to the most innovative and reliable products on the market.

3. Purchase Process

Purchasing through PhotoFury is a quick and secure process facilitated by Shopify and PayPal. Here’s a detailed breakdown of the purchase process:

• Browsing and Selection: Customers can browse our extensive product catalog and select the items they wish to purchase.
• Adding to Cart: Add the selected products to your shopping cart.
• Checkout: Proceed to checkout, where you can review your order and enter your shipping and payment information.
• Payment: Choose your preferred payment method (details in the Payment Methods section below) and complete the transaction.
• Order Confirmation: Once the payment is confirmed, you will receive an order confirmation email.
• Order Processing: We process your order promptly and prepare it for shipment.
• Shipping: Your order is shipped using our reliable logistics partners, and you will receive a tracking number to monitor your shipment.
• Right to Cancel Orders: PhotoFury reserves the right to cancel any order due to typographical, human, or technical errors. This includes, but is not limited to:
  • Incorrect pricing displayed on the website.
  • Errors in product descriptions or specifications.
  • Misrepresentation of stock availability.
  • Other unforeseen technical or system malfunctions.

If such an error occurs, PhotoFury will notify the customer as soon as possible, providing the option to confirm the order at the corrected price or cancel it without any penalties. Refunds will be processed promptly if payment has already been made.

 

4. Pricing Policy

All prices displayed on our website are final for customers within Europe, including shipping and customs fees Except for the special and outermost regions (Canarias, Ceuta, Melilla, Azores, Madeira, etc). There are no additional charges at checkout. For customers outside the European Union, additional customs duties and taxes may apply based on the destination country's regulations.

We strive to offer competitive pricing and will match prices if you find the exact product at a lower price elsewhere. To request a price match, contact our customer service team with proof of the lower price, and we will do our best to match it.

While PhotoFury strives to ensure the accuracy of all product information, descriptions, and pricing on the website, errors may occasionally occur. In such cases:

Error Resolution: PhotoFury reserves the right to correct any errors, inaccuracies, or omissions at any time, including after an order has been placed. If a price error is identified, we will contact the customer to inform them of the discrepancy and offer the option to proceed with the correct price or cancel the order.
No Obligation to Fulfill: In the case of a significant pricing or description error, PhotoFury is not obligated to fulfill the order at the erroneous price or description.

5. Payment Methods

We offer a variety of secure and reliable payment options, including:

• Shop Pay: A fast and secure way to check out with your saved payment information.
• Google Pay: Use your Google account to quickly and securely complete your purchase.
• Apple Pay: Convenient and secure payment using your Apple devices.
• Visa/Mastercard Credit/Debit Cards: We accept all major credit and debit cards, providing a hassle-free payment option.
• American Express: Enjoy the benefits and security of using your American Express card.
• UnionPay: A widely accepted payment method, particularly popular in Asia.
• PayPal: Secure payments using your PayPal account, with buyer protection.
• Bank Transfer: Save 3% on your order by choosing to pay via bank transfer. Customers paying via bank transfer will receive a discount voucher worth 3% of their order value for future purchases.

Our payment gateways are managed by Shopify, ensuring all transactions are secure and encrypted.

6. Shipping Costs and Delivery Time

For detailed information, please refer to our Shipping Costs and Delivery Time page. We provide clear information on shipping processes, costs, and estimated delivery times to ensure transparency and customer satisfaction.

Shipping Process:

• Initial Shipment: All products are shipped from Hong Kong to our logistics center in Spain.
• European Distribution: From Spain, products are distributed to the rest of Europe.
• North America Distribution: For customers in the USA, Canada, and Mexico, we offer the flexibility of direct shipping from Hong Kong or from our warehouse in the European Union. Contact us to specify your preferred shipping method.

Shipping Costs:

• European Union: Free shipping for all countries within the EU, except Denmark, Finland, Norway, Sweden, which have a €14 shipping fee.
• Rest of the World: A flat rate of €19 for international shipping.

Delivery Time:

• Europe: 6-15 business days from the completion of your order.
• USA, Canada, Mexico: 8-15 business days, depending on your preferred shipping method.

Customs and Additional Charges:

• Europe: We manage customs clearance for all shipments within the European Union, ensuring no additional customs charges for customers Except for the special and outermost regions (Canarias, Ceuta, Melilla, Azores, Madeira, etc).
• Rest of the World: Customers outside the EU may be subject to additional customs duties and taxes based on their country's regulations. These additional charges are the responsibility of the customer.

7. Returns and Refunds

Customers have the right to withdraw from their purchase within 14 calendar days if the product does not meet their expectations or if they are not satisfied.

While PhotoFury offers a 14-day withdrawal period for customers, the store reserves the right to reject returns or refunds in specific cases:

• Non-Compliant Returns: Returns that do not meet the return policy criteria (e.g., missing original packaging, evidence of misuse, or intentional damage) may be denied.
• Fraud Prevention: If a return is suspected to be fraudulent or abusive, PhotoFury reserves the right to refuse the refund and take further action if necessary.

 

Return Process:

• Initiating a Return: Contact our customer service team to initiate a return. Provide your order details and reason for return.
• Return Shipping: Returns can be made to our logistics center in Spain or to Hong Kong. Return shipping costs are the responsibility of the customer.
• Refund Processing: Once we receive and inspect the returned product, we will process your refund using the original payment method. Refund times may vary depending on your payment method and bank processing times.
• Cancellation of Orders in Transit:
  The estimated delivery time for orders is 8 to 15 business days. If a customer decides to cancel an order during this period while the product is in transit, this will be considered a withdrawal under the right of return. In such cases, the customer will be responsible for covering the costs of the outbound shipping (already executed) and the return shipping to Hong Kong. These costs amount to 50€, which includes shipping and insurance expenses.

We recommend ensuring your purchase decision and delivery times before confirming your order to avoid unnecessary returns.

8. Product Warranty

All products come with a 1-year warranty (extendible). Most warranty claims will be handled within Spain and/or Europe, although we reserve the right to perform repairs in Hong Kong under the manufacturer's official warranty.

Warranty Terms and Conditions:

• Coverage: This warranty covers defects in materials and workmanship.
• Exclusions: The warranty does not cover damage caused by misuse, accidents, unauthorized repairs, or normal wear and tear.
• Claim Process: To make a warranty claim, contact our customer service team with your proof of purchase and details of the issue. We will guide you through the process of repairing or replacing the defective product.

Conditions:

1. The warranty is valid only when presented with the original invoice or proof of purchase.
2. The product must be returned in its original condition without any unauthorized modifications.
3. The warranty does not cover shipping costs associated with returning the product for repair or replacement.

9. Liability and Disclaimer

PhotoFury is not liable for any indirect, incidental, or consequential damages arising from the use of the products purchased from our store. Our liability is limited to the purchase price of the product. Customers are responsible for ensuring the compatibility and suitability of products before purchase.

10. Data Protection

We value your privacy and comply with European data protection laws. Your personal data will be used solely for processing your orders and providing a personalized shopping experience. We do not share your data with third parties without your consent, except as required by law.

Data Collection and Usage:

• Personal Information: We collect personal information such as name, address, email, and payment details to process your orders.
• Data Security: We use advanced security measures to protect your data from unauthorized access.
• Third-Party Sharing: We do not share your data with third parties unless necessary for order processing or required by law.

For more details, please review our Privacy Policy.

11. Cookie Policy

Our website uses cookies to enhance your browsing experience. By using our website, you consent to our use of cookies in accordance with our Cookie Policy.

Types of Cookies:

• Essential Cookies: Necessary for the operation of our website.
• Performance Cookies: Collect information about how visitors use our website to improve performance.
• Functionality Cookies: Remember choices you make to provide a more personalized experience.
• Targeting Cookies: Used to deliver relevant advertisements to you.

Managing Cookies: You can manage your cookie preferences through your browser settings. For more information, please review our Cookie Policy.

12. Governing Law and Jurisdiction

These terms and conditions are governed by the laws of Hong Kong. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Hong Kong.

13. Contact Information

For any inquiries or support, please contact us via email at info@photofury.com. Our customer service team is here to assist you.

14. Amendments to Terms and Conditions

PhotoFury reserves the right to amend these terms and conditions at any time. Any changes will be posted on this page and will take effect immediately. Customers are encouraged to review these terms regularly to stay informed of any updates.

15. Customer Satisfaction

Your satisfaction is our priority. If you have any concerns or feedback, please reach out to us. We are committed to addressing any issues promptly and effectively to ensure a positive shopping experience.

Thank you for choosing PhotoFury. We look forward to serving you and meeting all your professional photography and content creation needs.

 

16. Rights of PhotoFury as a Seller

PhotoFury reserves certain rights to ensure operational integrity and fairness in all transactions. These include, but are not limited to:

Contractual Errors: In the case of any significant errors related to pricing, descriptions, stock, or system malfunctions, PhotoFury reserves the right to cancel the order and refund the payment if already made. This cancellation right applies even after the customer has received an order confirmation.

Inventory Management: While we strive to keep our stock levels accurate, unexpected inventory discrepancies may occur. If an item is out of stock after an order has been placed, PhotoFury will contact the customer to provide alternatives or issue a refund.

Fraudulent Activity: PhotoFury reserves the right to cancel orders suspected of fraudulent activity, including but not limited to:

Use of stolen payment methods.
Suspicious order patterns or behaviors.
Any action deemed to harm the business or customers.
Abuse of Policy: Customers found to be abusing our returns, refunds, or promotional policies may have their accounts suspended or orders canceled at PhotoFury’s discretion.

Force Majeure: PhotoFury is not liable for any delays, cancellations, or failure to fulfill an order caused by events beyond our control, including natural disasters, strikes, supply chain disruptions, or other unforeseen circumstances.