General Terms and Conditions

General Terms and Conditions

Welcome to PhotoFury. Below are our general terms and conditions, which apply to all purchases made through our online store.

1. Company Information

  • Legal Entity: Import Export GEFT 2014 HK LTD
  • Commercial Name: PhotoFury
  • Registered Address: 706, 7F South Seas Centre, Tower 2, 75 Moody Rd, Tsim ShaTsui, Hong Kong
  • Contact Email: ie2014hk@gmail.com

2. Products and Services

PhotoFury specializes in offering high-quality professional photography equipment, audio and video production gear, and smartphones tailored for content creation. Our carefully curated product range includes cameras, lenses, lighting equipment, audio recording devices, and the latest smartphones from top brands. Our goal is to provide the best tools for professionals and enthusiasts alike.

3. Purchase Process

Purchasing through PhotoFury is a quick and secure process facilitated by Shopify and PayPal. Simply select your desired products, add them to your cart, and proceed to checkout. You can choose your preferred payment method and complete the purchase with ease. Once the payment is confirmed, we will process your order promptly.

4. Pricing Policy

All prices displayed on our website are final for customers within Europe, including shipping and customs fees. There are no additional charges at checkout. For customers outside the European Union, additional customs duties and taxes may apply based on the destination country's regulations. We strive to offer competitive pricing and will match prices if you find the exact product at a lower price elsewhere. Contact us to request a price match.

5. Payment Methods

We offer a variety of secure and reliable payment options, including:

  • Shop Pay
  • Google Pay
  • Apple Pay
  • Visa/Mastercard Credit/Debit Cards
  • American Express
  • UnionPay
  • PayPal
  • Bank Transfer (4% discount on total order value)

Customers paying via bank transfer will receive a discount voucher worth 4% of their order value for future purchases.

6. Shipping Costs and Delivery Time

Refer to our Shipping Costs and Delivery Time page for detailed information.

7. Returns and Refunds

Customers have the right to withdraw from their purchase within 14 calendar days if the product does not meet their expectations or if they are not satisfied. Returns can be made to our logistics center in Spain or to Hong Kong. Return shipping costs are the responsibility of the customer. We recommend ensuring your purchase decision and delivery times before confirming your order to avoid unnecessary returns.

8. Product Warranty

All products come with a 2-year warranty. Most warranty claims will be handled within Spain and/or Europe, although we reserve the right to perform repairs in Hong Kong under the manufacturer's official warranty.

9. Liability and Disclaimer

PhotoFury is not liable for any indirect, incidental, or consequential damages arising from the use of the products purchased from our store. Our liability is limited to the purchase price of the product. Customers are responsible for ensuring the compatibility and suitability of products before purchase.

10. Data Protection

We value your privacy and comply with European data protection laws. Your personal data will be used solely for processing your orders and providing a personalized shopping experience. We do not share your data with third parties without your consent, except as required by law.

11. Governing Law and Jurisdiction

These terms and conditions are governed by the laws of Hong Kong. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Hong Kong.

12. Contact Information

For any inquiries or support, please contact us via email at ie2014hk@gmail.com. Our customer service team is here to assist you.

Thank you for choosing PhotoFury. We look forward to serving you and meeting all your professional photography and content creation needs.