How do I place an order on PhotoFury?
To place an order, simply browse our products, add your desired items to the cart, and proceed to checkout. You can choose from various secure payment methods including Shop Pay, Google Pay, Apple Pay, Visa/Mastercard, American Express, UnionPay, PayPal, and Bank Transfer. Our checkout process is quick and secure, managed by Shopify and PayPal.
What payment methods do you accept?
We accept the following payment methods:
- Shop Pay
- Google Pay
- Apple Pay
- Visa/Mastercard Credit/Debit Cards
- American Express
- UnionPay
- PayPal
- Bank Transfer (3% voucher for your next purchase; international transfer fees are borne by the buyer, SWIFT option “OUR”)
Are there any additional costs for shipping and customs?
For customers within the European Union, there are no additional shipping or customs fees Except for the special and outermost regions (Canarias, Ceuta, Melilla, Azores, Madeira, etc). The price you see is the final price. For customers outside the EU, additional customs duties and taxes may apply based on your country's regulations.
What are the shipping costs?
- European Union: Free shipping. (Exceptions: Denmark, Finland, Norway, Sweden, Malta + 14€)
- Rest of the World: 69€.
What is your return policy?
Customers have the right to withdraw from their purchase within 14 calendar days. Returns must be sent to our central warehouse in Hong Kong: even where collection can be arranged in Spain, the final destination of the return is Hong Kong, so return costs are those of an international shipment and are borne by the customer, from €49 plus 1.5% of the product value (transport and insurance included). Cancelling before the order is dispatched is free and refunded in full.
What warranty do you offer on products?
We offer a 1-year warranty extendible on all products. Most warranty claims will be handled within Spain and/or Europe, although we reserve the right to perform repairs in Hong Kong under the manufacturer's official warranty.
How can I contact PhotoFury for support?
Email: For any inquiries or support, please contact us via email at info@photofury.com. Our customer service team is here to assist you.
Whatsapp: +34645423596