Warranty Terms and Conditions for Consumer Products

Warranty Terms and Conditions for Consumer Products

If your device requires service during the warranty period, please contact the distributor from whom you purchased it or a member of our Authorized Service Network (ASN) in the European Economic Area (EEA) or other countries mentioned in this warranty or in the attached warranty certificates (warranty coverage area). To avoid any unnecessary inconvenience, we suggest you read the instruction manual carefully before using the warranty service.

Your Warranty

This warranty applies to your product if it is indicated in the accompanying documentation that it was purchased within the warranty coverage area. This commercial warranty guarantees the product against possible defects in material and workmanship for a period specified in the announcement from the original purchase date. This warranty does not affect the consumer's statutory rights, which are independent and compatible with the commercial warranty. The company will provide and attend to the warranty in the country where the warranty service is requested, as indicated below or in the document attached to the product.

If during this warranty period the product (on the original purchase date) has defects in materials or workmanship, the warranty manufacturer will repair or replace (at the manufacturer’s discretion) the product or its defective parts under the conditions specified below, without any charge for labor or parts. The manufacturers may replace defective components or products with new or recycled ones. All replaced products or components become the property of the manufacturer.

Conditions

  1. This warranty is valid only when presented with the original invoice or proof of purchase (indicating the purchase date, model, and distributor’s name) along with the defective product during the warranty period. The manufacturer and ASN members reserve the right not to offer free warranty service if the indicated documents are not presented or if the information contained in them is incomplete or illegible. This warranty will not apply if the model name or serial number of the product has been altered, deleted, removed, or made illegible.

  2. To avoid loss or deletion of information from removable data storage media or accessories, they should be removed before using the product warranty service.

  3. This warranty does not cover transportation costs or risks associated with transporting your product to and from the manufacturer or to and from ASN members.

  4. This warranty does not cover any of the following: a. Periodic maintenance and repair or replacement of parts due to normal wear and tear. b. Consumable materials (components expected to require periodic replacement during the product's life, such as non-rechargeable batteries, print cartridges, styli, bulbs, etc.). c. Damage or defects resulting from misuse, operation, or treatment of the product not covered by normal use of the product.

  5. Damage resulting from: i. Misuse, including:

    1. Handling that causes physical, superficial, or appearance damage or changes to the product or damage to liquid crystal displays.
    2. Installation or use of the product not following the manufacturer's installation or usage instructions.
    3. Maintenance of the product not following the manufacturer's maintenance instructions.
    4. Installation or use of the product not complying with the technical or safety standards of the country where it is used or installed. ii. Virus or use of the product with software not provided with the product or incorrect installation of software. iii. Conditions or defects of the system in which the product is used or incorporated, except for other products of the same manufacturer designed for use with the product. iv. Use of the product with accessories, peripherals, and other products of a type, condition, or standards not established by the manufacturer. v. Repairs carried out or attempted by third parties not belonging to the manufacturer or authorized members. vi. Adjustments or adaptations without prior consent of the manufacturer, including:
    5. Updates to the product not included in the specifications or characteristics described in the instruction manual, or
    6. Modifications to the product to comply with technical or safety standards of countries for which the product was not specifically designed or manufactured. vii. Negligence. viii. Accidents, fires, liquids, chemicals, other substances, floods, vibrations, excessive heat, inadequate ventilation, electrical overloads, excessive or incorrect voltage supply, radiation, electrostatic discharges including lightning, other external forces, and impacts.

  6. This warranty covers only the hardware components of the product. It does not cover software (whether from the manufacturer or others) provided with or applied by end-user license agreements, or separate warranty conditions or exclusions.

Exceptions and Limitations

Except as mentioned above, the manufacturer will not provide warranties (express, implied, statutory, or otherwise) regarding the product, software quality or its attachments, operation, accuracy, reliability, or suitability for a particular purpose. If this exclusion is not permitted or not fully permitted by the applicable law, the manufacturer will exclude or limit its warranties only to the extent permitted by the applicable law. Any warranty that cannot be fully excluded will be limited (to the extent permitted by the applicable law) to the duration of this warranty.

The manufacturer’s and/or distributor’s only obligation concerning this warranty is to repair or replace the products subject to these warranty terms and conditions. The manufacturer and/or distributor is not liable for the loss or damage of products, services, this warranty, or other items, including economic loss or unquantifiable damages; the price paid for the product; loss of profits, revenue, information, enjoyment, or use of the product or associated products; or indirect, incidental, or consequential losses or damages. This clause applies whether the loss or damage is due to:

  1. Deterioration or non-operability of the product or associated products due to defects or unavailability of the manufacturer and/or distributor or a member of the ASN, causing downtime, user time loss, or business interruption.
  2. Poor performance of the product or associated products.
  3. Failure or loss of software programs, removable data storage media, or viruses and other causes.

This applies to any loss or damage subject to any legal theory, including negligence or other wrongful acts, breach of contract, express or implied warranties, and strict liability (even if the manufacturer or a member of the ASN has been advised of the possibility of such damages).

In cases where the law prohibits or limits these liability exclusions, the manufacturer and/or distributor will exclude or limit its liability only to the extent that the law permits. For example, some countries prohibit the exclusion or limitation of damages caused by negligence, reckless negligence, deliberate fault, fraud, and similar acts.

The manufacturer’s and/or distributor’s liability under this warranty will not, in any case, exceed the price paid for the product, but if the applicable law allows higher liability limitations, those will apply.